Customer Sidebar
When viewing a ticket, the customer sidebar on the right shows detailed information about the customer:
- Name & email — Primary contact information
- Phone number — If provided
- Source channel — Which channel they contacted you from
- Previous tickets — Full conversation history
- Labels & tags — Customer-level labels
- Custom fields — Any additional data you've captured
E-Commerce Data
For connected e-commerce platforms (Shopify, WooCommerce, etc.), the sidebar also shows:
- Recent orders with status and tracking
- Order totals and items
- Customer lifetime value
- Refund history
Editing Customer Info
Click on any field in the customer sidebar to edit it. Changes are saved automatically and apply across all tickets for that customer.
💡 Tip: Having complete customer context at your fingertips helps agents provide more personalized support and resolve issues faster.