The Zupport inbox aggregates all customer messages — from email, social media, website chat, and marketplace integrations — into a single, organized view. Here you'll learn everything about managing your inbox efficiently.
Search & Filters
Find tickets quickly with powerful search and saved filters.
Open & Close Tickets
Manage ticket lifecycle — open, pending, and closed states.
Track Conversions
Track customer conversions from support interactions.
Quick Replies
Use canned responses to reply faster to common questions.
Labels & Tags
Organize tickets with labels for easy categorization.
Assign Tickets
Route tickets to the right agent or team.
Customer Information
View customer profiles, history, and order data.
Notes & Mentions
Leave internal notes and @mention team members.
Notifications
Configure notification preferences for new messages.
Collision Detection
Prevent duplicate replies with real-time collision alerts.