What is ZIA?
ZIA (Zupport Intelligence Assistant) is an AI agent powered by advanced language models that can understand and respond to customer queries. ZIA can:
- Auto-resolve FAQs with up to 90% accuracy
- Suggest replies to agents in real-time
- Perform sentiment analysis on messages
- Handle order status queries automatically
- Support 40+ languages with auto-detection
- Provide natural, conversational responses
📚
Training AI
Teach ZIA about your business, products, and support policies.
🧪
Testing AI
Test ZIA's responses before deploying to live conversations.
🚀
Deploy AI
Enable ZIA on your channels and configure auto-resolution.
📊
Analyse AI Performance
Track ZIA's resolution rate, accuracy, and customer satisfaction.
🔧
Troubleshooting
Common issues and solutions for AI agent behaviour.