What is ZIA?
ZIA (Zupport Intelligence Assistant) is an AI agent powered by advanced language models that can understand and respond to customer queries. ZIA can:
- Auto-resolve FAQs with up to 90% accuracy
- Suggest replies to agents in real-time
- Perform sentiment analysis on messages
- Handle order status queries automatically
- Support 40+ languages with auto-detection
- Provide natural, conversational responses
Training AI
Teach ZIA about your business, products, and support policies.
Testing AI
Test ZIA's responses before deploying to live conversations.
Deploy AI
Enable ZIA on your channels and configure auto-resolution.
Analyse AI Performance
Track ZIA's resolution rate, accuracy, and customer satisfaction.
Troubleshooting
Common issues and solutions for AI agent behaviour.