Notification Types
Zupport sends notifications for the following events:
- 1. New message — When a customer sends a new message
- 2. New ticket — When a new ticket is created
- 3. Ticket assignment — When a ticket is assigned to you
- 4. @Mention — When you're mentioned in an internal note
- 5. SLA breach — When a ticket is about to breach its SLA
Notification Channels
- 1. In-app notifications — Bell icon in the top navigation with a badge count
- 2. Desktop notifications — Browser push notifications
- 3. Sound alerts — Audio notification for new messages
- 4. Mobile push — Push notifications on the mobile app
Configuring Notifications
Each agent can customize their notification preferences in Account → Settings → Notifications:
- 1. Toggle each notification type on or off
- 2. Choose which channels to receive notifications on
- 3. Set quiet hours to pause notifications during off-hours
💡 Tip: If you're using the desktop app, enable desktop notifications to receive alerts even when the app is minimized.