What are Labels?
Labels are colour-coded tags you can apply to tickets to categorize them by topic, priority, department, or any classification that helps your team stay organized.
Creating Labels
- 1. Go to Settings → Labels
- 2. Click Create Label
- 3. Enter a name and choose a colour
- 4. Optionally add a description
- 5. Save your label
Applying Labels
You can apply labels to tickets in several ways:
- 1. Click the Label button in the ticket header
- 2. Use the right-click context menu in the ticket list
- 3. Set up automation rules to auto-label based on keywords or channel
- 4. Apply labels in bulk by selecting multiple tickets
Common Label Examples
- 🔴 Urgent — High-priority issues needing immediate attention
- 🟡 Returns — Return and refund requests
- 🟢 Sales — Pre-sales enquiries and opportunities
- 🔵 Bug Report — Technical issues reported by customers
- 🟣 Feature Request — Customer suggestions and feedback
💡 Tip: Combine labels with saved filters for powerful inbox management. For example, create a saved filter for "Urgent + Open + Unassigned" to see critical tickets that need immediate attention.