Overview
The Gmail integration allows you to send and receive email directly within Zupport. Incoming emails automatically become tickets, and your replies are sent from your connected Gmail address.
Features
- Two-way email sync with Gmail
- Full thread management with conversation history
- File attachments support
- Google Push notifications for real-time email delivery
- Multiple Gmail accounts per workspace
- Automatic ticket creation from incoming emails
Setup Instructions
1
Navigate to Settings → Channels
Go to Settings → Channels in your Zupport dashboard.
2
Click "Connect Gmail"
Find the Gmail card and click Connect. You'll be redirected to Google's authorization page.
3
Sign in with Google
Sign in with the Gmail account you want to use for customer support. Grant Zupport permission to read, send, and manage your emails.
4
Configure email settings
After connecting, configure your email preferences:
- Sender name — The name that appears in outgoing emails
- Auto-reply — Set up automatic acknowledgment replies
- Signature — Add a custom email signature
How It Works
Zupport uses Google's Push Notification system to receive emails in real-time. When a customer sends an email to your connected Gmail address:
- Google notifies Zupport of the new email
- Zupport fetches the email content and attachments
- A new ticket is created (or the existing thread is updated)
- Your team is notified based on assignment and notification rules
💡 Tip: You can connect multiple Gmail accounts to a single Zupport workspace. Each can be assigned to different brands or teams.
Troubleshooting
Emails not appearing in Zupport?
- Ensure the Gmail connection is still active in Settings → Channels
- Check if the email was caught by Gmail's spam filter
- Re-authorize the Gmail connection if the OAuth token has expired
Outgoing emails bouncing?
- Verify that your Gmail account hasn't exceeded sending limits
- Ensure the recipient email address is valid
- Check if your Google Workspace admin has restricted third-party apps