Overview
Integrate your Facebook Business Page with Zupport to receive and reply to Messenger conversations from within your unified inbox. Never miss a customer message again.
Features
- Real-time Messenger message delivery via Meta webhooks
- Send text, images, and attachments
- Full conversation history
- Customer profile information from Facebook
- Support for multiple Facebook Pages
- Automatic ticket creation for new conversations
Setup Instructions
1
Navigate to Settings → Channels
Go to Settings → Channels in your Zupport dashboard.
2
Click "Connect Facebook"
Click the Connect button on the Facebook Messenger card. You'll be redirected to Meta's authorization flow.
3
Authorize Zupport
Log in with your Facebook account that has admin access to the Pages you want to connect. Grant Zupport the required permissions to manage messages.
4
Select your Pages
Choose which Facebook Pages you want to connect. You can connect multiple Pages to a single Zupport workspace.
How It Works
When a customer sends a message to your Facebook Page:
- Meta sends a webhook notification to Zupport
- A ticket is created or the existing conversation is updated
- Your team sees the message in the Zupport inbox
- Agents can reply directly — the response appears in Messenger
💡 Note: You need to be an admin of the Facebook Page to connect it. If you manage pages for clients, ensure you have the proper admin access before attempting to connect.