Managing Channels
The Channels settings page shows all your connected messaging channels and their current status. From here you can:
- View connection status for each channel
- Connect new channels
- Disconnect or reconnect existing channels
- Configure channel-specific settings
Channel Status
| Status | Meaning |
|---|---|
| 🟢 Connected | Channel is active and receiving messages |
| 🟡 Reconnecting | Temporary issue, Zupport is attempting to reconnect |
| 🔴 Disconnected | Channel needs to be re-authorized |
Channel-Specific Settings
Each channel may have unique settings you can configure:
- Auto-reply — Enable and customize auto-reply per channel
- Assignment rules — Default assignee or team for new tickets
- Labels — Auto-apply labels to tickets from this channel
- AI agent — Enable/disable ZIA for this channel
💡 Tip: If a channel shows as disconnected, try reconnecting by clicking the Reconnect button. OAuth tokens occasionally expire and need to be refreshed.