Multi-Brand Support
If your business operates multiple brands, Zupport lets you manage all of them from a single workspace. Each brand can have its own:
- 1. Connected channels (email, social, widget)
- 2. Auto-reply messages
- 3. Widget appearance and branding
- 4. Knowledge base content
- 5. Support email address
Creating a Brand
- 1. Go to Settings → Brands
- 2. Click Create Brand
- 3. Enter the brand name, logo, and support email
- 4. Configure brand-specific settings
- 5. Connect channels specific to this brand
How Brands Work with Tickets
When a ticket comes in through a channel connected to a specific brand, it's automatically tagged with that brand. Agents can filter the inbox by brand to see only tickets for the brand they're managing.
💡 Tip: Brands are particularly useful for agencies managing multiple clients, or businesses with different product lines that need separate support identities.