Adding Team Members
Zupport is designed for team collaboration. Invite your support agents so they can start handling customer conversations alongside you.
1
Go to Settings → Team
Navigate to Settings → Team in your Zupport dashboard.
2
Click "Invite Member"
Click the Invite Member button to open the invitation form.
3
Enter their email and assign a role
Enter your team member's email address and select a role:
- Admin — Full access to all settings, integrations, and analytics
- Agent — Can view and manage assigned tickets in the inbox
- Viewer — Read-only access to tickets and analytics
4
Send the invite
Your team member will receive an email invitation with a link to join your workspace. They can create their Zupport account or sign in with an existing one.
Role Permissions
| Permission | Admin | Agent | Viewer |
|---|---|---|---|
| View tickets | ✅ | ✅ | ✅ |
| Reply to tickets | ✅ | ✅ | ❌ |
| Assign tickets | ✅ | ✅ | ❌ |
| Manage integrations | ✅ | ❌ | ❌ |
| Manage team members | ✅ | ❌ | ❌ |
| Access analytics | ✅ | ✅ | ✅ |
| Configure settings | ✅ | ❌ | ❌ |
💡 Tip: You can create Teams to group agents by department or function (e.g., Sales, Support, Returns). Tickets can then be auto-assigned to specific teams based on rules you define.