Connecting Your Channels
Zupport supports multiple messaging channels so your team can manage all customer conversations from a single inbox. Here's how to connect each channel:
1
Navigate to Settings → Channels
From your Zupport dashboard, go to Settings → Channels to see all available integrations.
2
Choose a channel to connect
Select the messaging channel you want to integrate. Available channels include:
- Gmail / Email — Connect your business email with OAuth or SMTP
- Facebook Messenger — Link your Facebook Business Page
- Instagram DMs — Connect via your linked Facebook Business account
- Website Chat Widget — Add a live chat widget to your website
- Shopify — Sync orders, customers, and support tickets
- WooCommerce — Connect your WooCommerce store
- Shopee — Integrate your Shopee seller account
- Lazada — Connect your Lazada store
- TikTok Shop — Manage TikTok Shop conversations
3
Authenticate and authorize
Follow the on-screen instructions to authenticate. Most integrations use OAuth, so you simply log in and grant Zupport permission to access your messages.
4
Configure channel settings
After connecting, configure channel-specific settings such as auto-reply messages, assignment rules, and notification preferences.
💡 Tip: You can connect multiple channels simultaneously. All messages will appear in your unified inbox regardless of the source channel.
Supported Channels
| Channel | Auth Method | Features |
|---|---|---|
| Gmail | Google OAuth | Send/receive, threads, attachments |
| Facebook Messenger | Meta OAuth | Messages, reactions, attachments |
| Instagram DMs | Meta OAuth | Direct messages, story replies |
| Website Widget | Embed code | Live chat, forms, file upload |
| Shopify | OAuth | Orders, refunds, customer data |
| WooCommerce | API keys | Orders, products, customers |
| Shopee | OAuth | Chat, orders, products |
| Lazada | OAuth | Chat, orders, products |
| TikTok Shop | OAuth | Messages, orders |