Overview
The Shopify integration brings your store data directly into Zupport. View customer orders, process refunds, and access product information without leaving the inbox.
Features
- Order lookup — View order details, status, and tracking directly in tickets
- Customer data sync — See customer purchase history and profile info
- Refund processing — Process refunds from within Zupport
- Product information — Access product details when answering queries
- Order status automation — AI can automatically answer "Where is my order?"
Setup Instructions
1
Go to Settings → Integrations → Shopify
Navigate to the Shopify integration in your Zupport settings.
2
Enter your Shopify store URL
Enter your Shopify store URL (e.g., your-store.myshopify.com) and click Connect.
3
Authorize in Shopify
You'll be redirected to Shopify to authorize the Zupport app. Review the permissions and click Install.
4
Configure sync settings
Choose what data to sync:
- Orders — Import recent and new orders
- Customers — Sync customer profiles
- Products — Access product catalogue
Using Shopify Data in Tickets
Once connected, the customer sidebar in every ticket will show relevant Shopify data:
- Recent orders with status and tracking
- Order total and items
- Customer lifetime value
- Previous purchases
💡 Tip: Enable the AI order status automation so ZIA can automatically answer common queries like "Where is my order?" and "Can I get a refund?" using real-time Shopify data.